Refund & Exchange Policy

We strive to ensure complete satisfaction with every purchase. For domestic orders, returns and exchanges are strictly accepted only if you receive a damaged or incorrect product, provided you submit an unedited parcel-opening video as proof.

Note: Minor irregularities in the saree body, pallu, blouse connection, or Korvai border interlocking are natural characteristics of handwoven products and will not be considered defects or damage.

Additionally, slight color variations may occur between the online photos and the actual product due to lighting, screen settings, and photoshoot environments. These will not be considered as receiving a different product.

Eligibility Conditions

  1. Requests must be submitted within 24 hours of receiving the order.

  2. A complete, unedited parcel opening video is mandatory as proof.

  3. The saree must be unused, unwashed, and in its original fold.

  4. The original product tags and Silk Mark label must remain intact.

  5. The original invoice must be included with the return package.

What is Not Considered Damaged?

  • Thread Irregularities: Small thread gaps, loops, or uneven threads scattered across the saree are natural parts of handloom weaving, not damages.

  • Loose Edge Threads: Threads hanging or sticking out at the saree edges are normal hand-finished traits and are not defects.

  • Korvai Hand-Joints: In traditional Korvai sarees, the hand-stitching lines where the border joins the body are natural craft markings, not damages.

  • Stitching Variations: Minor differences in weave tightness or stitching throughout the saree serve as proof of authentic handmade work, not defects.

Refund and Exchange Process

Once your return is received and inspected, we will process your replacement or issue a full refund to your original payment method within 7 to 10 business days.

To initiate a return, please contact us at seoexpertchennai24@gmail.com & abikr16@gmail.com with your order details and parcel opening video.